Wellness. Naturally!

Cancellations & Refunds        

 

The Policy foresees the terms and conditions under which: 

• Customers of pranahfarms.com are permitted to return goods purchased by them, subject to a valid reason as clarified under this section.

• A refund may be obtained for goods purchased by the customer, subject to conditions as explained below.

• Customers may cancel orders for goods purchased within a stipulated period of time, as mentioned below

What can I return and when?

• Customer receives a faulty or defective product.

• Customer receives a product that is different from what you ordered.

Conditions for returning products

• The products must be returned in the original condition they were received in, along with the original invoice.

• Products must be in their original form and packaging.

• Brand packaging should be intact.

• Replacement of a product will be subject to availability of the product on the website at that time.

To raise a refund/return claim, customers can call +91 9148016397 or alternately, email sales@pranahfoods.com . The email must contain name of the product, the order ID, Invoice Number along with a detailed description of the nature of the claim. This must be done within 3 days of receipt of the product.

Refund

• Once we receive your item, we will inspect it and notify receipt of the returned item on the email address provided by you at the time of booking the order. After inspection of the item, we will notify you on the status of your refund.

• If you paid by net banking/credit card/debit card, we will initiate a refund request to our Payment Gateway Partners within five working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account/card account within 14 working days or per the timelines of the Payment Gateway / Bank.

• If you paid by Cash (Cash On Delivery), we will courier the refund cheque to you within three working days of the approval of your return. The cheque will be prepared in favor of the “Billing Name” you used when placing the order and will be couriered to the “Billing Address” you provided when placing the order.